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Cases covering Singapore

Displaying 141 - 150 of 227 results

Tiffany & Co: Omni-Channel Strategy for the Asian Luxury Consumer

by Srinivas K. Reddy, Geoffrey da Silva, Sheetal Mittal
Discipline:
Marketing, Internet Marketing
Based in 2016, this case presents the dilemma faced by Tiffany & Co. (Tiffany), the luxury jewellery and specialty retailer, about embarking upon an omni-channel retail (OCR) strategy.
Although Tiffany had a strong social media presence globally, it offered e-commerce solutions only in a few...
S$6.00

Using Data Analytics to Manage Bed Capacity at LCX Hospital

by Marcus Ang, Sean Lam Shao Wei
Discipline:
Operations Management
The operational management of allocating beds to patients is a challenging task, and an important component of a hospital’s processes. Given the lean bed capacity that LCX hospital had experienced in the past few months, John Teo, the director of the Bed Management Unit (BMU), and Doe Claris, the...
S$6.00

From Heart to Hands: Facilitating Employment for Persons with Intellectual Disabilities at MINDS (A) and (B)

by Jonathan Chang, Adina Wong, Lakshmi Appasamy
Discipline:
Social Enterprise and Ethics, Social Enterprise
Part A of the case, set in January 2017, delves into the concerns of Jeff Kwan, Director of Social Enterprises and Employment Development (SEED), over mission drift and talent conflict relating to the Movement for the Intellectually Disabled of Singapore (MINDS), a non-profit organisation in...
S$6.00

Sunmoon: Transforming an Asset-Heavy Legacy Business Model

by Simon JD Schillebeeckx, Sheetal Mittal
Discipline:
Growth Strategy, Competitive Strategy, Business Models
Set in 2016, this case presents the ten-year long journey undertaken by SunMoon to transform its legacy business model that had led the company to become a loss-making, cost-inefficient and debt-ridden entity in 2007.
Gary Loh, who joined the company in 2007, spearheaded the efforts to restructure...
S$6.00

Improving ComfortDelGro’s Flagging Taxi Business

by Kannan Srikanth, CW Chan
Discipline:
Strategy
Sandy Sim is a senior consultant at Future Solutions, a strategy consulting firm. She was tasked by Comfort Del Gro (CDG), a multinational land transport company, to help revive their taxi business in Singapore. Companies like Grab, a regional third-party taxi-booking app, and Uber, a global...
S$6.00

Suntec Singapore: Introducing Innovations in the MICE Industry

by Lim Yun Fong, CW Chan
Discipline:
Productivity, Innovation
In November 2016, Arun Madhok, CEO of Suntec Singapore (Suntec), a premier convention and exhibition centre in Singapore, was looking at processes in which productivity could be improved. The global MICE industry was becoming increasingly competitive. Suntec’s strategy was to capitalise on its good...
S$6.00

Agile Auditing at DBS: Embracing the Future

by Foo See Liang, Lipika Bhattacharya
Discipline:
Diversified Banks, Accounting and Control
The case describes the continuous efforts of Group Audit at DBS bank Singapore, to enhance the value of Internal Audit (IA) to the organisation as a function by adopting various methodologies to make IA more effective in providing added assurance to the bank on the adequacy of their internal...
S$6.00

DFS: Insuring Customer Service Excellence Through E-Learning

by Kapil Tuli, Christopher Dula
Discipline:
Human Resources Management, Employee Development
In early January 2017, Vanessa Teo, Director of Global Learning and Talent Development at the DFS Group, is outlining the airport retailer’s e-learning strategy. The Group had already invested significant resources in various training, learning and development programmes. These programmes, housed...
S$6.00

The Resilience of a Disruptive Innovator: Concorde Security

by Paul Lim, Ivy Phua
Discipline:
Organisational Behaviour and Leadership, Management of Changes
This case is based on the real-life events of Mr Alan Chua, Executive Director of Concorde Security Pte Ltd, a private security firm based in Singapore. The case details his observations made during his many years of being in the industry. Excesses, inefficiencies and legacy practices that he felt...
S$6.00

Asia Genomics: Making Genetic Testing a Way Of Life - Part (A) and Part (B)

by Millie Su, Adina Wong
Discipline:
Competitive Strategy, Business Models
Cases (A) and part (B) can be used as a pair to discuss two different business models for the same business.
The first part (A) of the case study refers to Asia Genomics Holdings, founded by Dr. Wong Mun Yew in 2014. Asia Genomics considered itself a pioneer in genetic testing in Asia with the aim...
S$6.00

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