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Cases by Jonathan Chang

Displaying 1 - 6 of 6 results

Building a Global Omni-channel Commerce Ecosystem: The Shopify Story

by Geng Xuesong, Andrew Chin, Jovina Ang, Jonathan Chang
Discipline:
Digital platforms
The case describes Shopify’s journey from a small online store to a global technology company with an ecosystem of partners that comprised of tens of thousands of developers and partners.
From the inception of the company, Shopify’s competitive advantage had come from being merchant obsessed....
S$6.00

Sun Ray Scheme: Building Leadership Capabilities in the Social Service Sector

by Jonathan Chang, CW Chan
Discipline:
Leadership
It was March 2019, and Fermin Diez, Deputy CEO of the National Council of Social Service (NCSS), ran the Sun Ray scheme that had been launched in 2014 to mitigate manpower issues due to pay disparity and lack of career progression in the social service sector. Singapore’s heretofore prosperity did...
S$6.00

Homage: Harnessing Technology to Tackle Singapore’s Ageing Challenges

by Jonathan Chang, Lakshmi Appasamy
Discipline:
Social entrepreneurship
Set in February 2018, the case follows Gillian Tee and Lily Phang, the co-founders of Homage, a Singapore-based tech startup providing on-demand home care service to the elderly. Homage was founded as a solution to the growing social problems caused by an ageing population—the proportion of...
S$6.00

From Heart to Hands: Facilitating Employment for Persons with Intellectual Disabilities at MINDS (A) and (B)

by Jonathan Chang, Adina Wong, Lakshmi Appasamy
Discipline:
Social Enterprise and Ethics, Social Enterprise
Part A of the case, set in January 2017, delves into the concerns of Jeff Kwan, Director of Social Enterprises and Employment Development (SEED), over mission drift and talent conflict relating to the Movement for the Intellectually Disabled of Singapore (MINDS), a non-profit organisation in...
S$6.00

Base of Pyramid Hub: Connecting Solutions

by Jonathan Chang, Lipika Bhattacharya
Discipline:
Social Enterprise and Ethics, Social Enterprise
The case describes the decision dilemma faced by an entrepreneur, Jack Sim, whose social initiative aims to establish an innovative platform in Singapore and South Asia to serve the base of the pyramid (BoP), which represents a majority of the population of the world (about 60%) who live in poverty...
S$6.00

Future For Children: A Social Enterprise Project In Transition

by Jonathan Chang, Christopher Dula, Lakshmi Appasamy
Discipline:
Sustainability Management, Strategy, Ethics and Social Responsibility
This case won the Inclusive Business Models category at the EFMD Case Writing Competition 2016.
More details here.

This case is set in January 2015 and follows Future for Children (FFC), a poverty eradication charity initiated by Swiss banker, Daniel Elber, in Muntigunung, Bali (Indonesia). FFC...
S$6.00

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