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Displaying 251 - 260 of 421 results

From Heart to Hands: Facilitating Employment for Persons with Intellectual Disabilities at MINDS (A) and (B)

by Jonathan Chang, Adina Wong, Lakshmi Appasamy
Discipline:
Social Enterprise and Ethics, Social Enterprise
Part A of the case, set in January 2017, delves into the concerns of Jeff Kwan, Director of Social Enterprises and Employment Development (SEED), over mission drift and talent conflict relating to the Movement for the Intellectually Disabled of Singapore (MINDS), a non-profit organisation in...
S$6.00

Sunmoon: Transforming an Asset-Heavy Legacy Business Model

by Simon JD Schillebeeckx, Sheetal Mittal
Discipline:
Growth Strategy, Competitive Strategy, Business Models
Set in 2016, this case presents the ten-year long journey undertaken by SunMoon to transform its legacy business model that had led the company to become a loss-making, cost-inefficient and debt-ridden entity in 2007.
Gary Loh, who joined the company in 2007, spearheaded the efforts to restructure...
S$6.00

Improving ComfortDelGro’s Flagging Taxi Business

by Kannan Srikanth, CW Chan
Discipline:
Strategy
Sandy Sim is a senior consultant at Future Solutions, a strategy consulting firm. She was tasked by Comfort Del Gro (CDG), a multinational land transport company, to help revive their taxi business in Singapore. Companies like Grab, a regional third-party taxi-booking app, and Uber, a global...
S$6.00

Suntec Singapore: Introducing Innovations in the MICE Industry

by Lim Yun Fong, CW Chan
Discipline:
Productivity, Innovation
In November 2016, Arun Madhok, CEO of Suntec Singapore (Suntec), a premier convention and exhibition centre in Singapore, was looking at processes in which productivity could be improved. The global MICE industry was becoming increasingly competitive. Suntec’s strategy was to capitalise on its good...
S$6.00

Agile Auditing at DBS: Embracing the Future

by Foo See Liang, Lipika Bhattacharya
Discipline:
Diversified Banks, Accounting and Control
The case describes the continuous efforts of Group Audit at DBS bank Singapore, to enhance the value of Internal Audit (IA) to the organisation as a function by adopting various methodologies to make IA more effective in providing added assurance to the bank on the adequacy of their internal...
S$6.00

Japan Airlines: Turning Around to Take Off Again

by Philip Zerrillo, Sheetal Mittal, Havovi Joshi, Akira Mitsumasu
Discipline:
Management of Crisis, General Management
Set in 2013, this case discusses the challenges faced and overcome by JAL to turn around successfully from a situation of bankruptcy in 2009-2010. In 2009, JAL, Asia's largest airline by revenue and an icon of Japan Inc., was besieged by a severe cash crunch crisis. A skewed cost structure with too...
S$6.00

DFS: Insuring Customer Service Excellence Through E-Learning

by Kapil Tuli, Christopher Dula
Discipline:
Human Resources Management, Employee Development
In early January 2017, Vanessa Teo, Director of Global Learning and Talent Development at the DFS Group, is outlining the airport retailer’s e-learning strategy. The Group had already invested significant resources in various training, learning and development programmes. These programmes, housed...
S$6.00

The Resilience of a Disruptive Innovator: Concorde Security

by Paul Lim, Ivy Phua
Discipline:
Organisational Behaviour and Leadership, Management of Changes
This case is based on the real-life events of Mr Alan Chua, Executive Director of Concorde Security Pte Ltd, a private security firm based in Singapore. The case details his observations made during his many years of being in the industry. Excesses, inefficiencies and legacy practices that he felt...
S$6.00

Cardpe: Assessing the Market Potential in a Dynamic Payments Ecosystem in India

by Saumya Sindhwani, Lakshmi Appasamy
Discipline:
Market Assessment, Go-to-market Strategy, Fintech
Set in December 2016, the case follows Sumeet Mehta, CEO of Cardpe Services Private Ltd, a fintech startup established to tap into the gap that existed in the payments acceptance infrastructure in India. Cardpe was all set to launch a mobile Point-of-Sale (mPOS) device – a wireless handheld...
S$6.00

Matrix Cellular: Tapping into Innovation to Disrupt a Regulated and Saturated Market

by Saumya Sindhwani, Lakshmi Appasamy
Discipline:
Strategy, Marketing, Entrepreneurship and Innovation
Set in July 2015, the case follows Matrix Cellular (International) Services (Matrix), a telecommunications company that forayed into the nascent cellular telephony market in India, as a retailer of mobile handsets, accessories and international SIM cards. The Managing Director and Chairman of the...
S$6.00

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