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Cases by Havovi Joshi

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Cultural Transformation at Microsoft IT India: Too Fast or Just Right?

by Indranil Bose, Vamsi Vallurupalli, Havovi Joshi
Discipline:
Organisational Behaviour and Leadership, Human Resources Management
The new managing director of Microsoft IT India Raj Biyani in 2010 noticed staff morale was low with growing attrition. Employees were frustrated as they had little control over the work they did. They had to wait for tasks to be assigned on a project basis from teams in US headquarters. To manage...
S$6.00

Mia by Tanishq: Jewellery to Entice the Working Woman in India

by Rajendra Srivastava, Shantanu Dutta, Havovi Joshi, Sanjana Kohli
Discipline:
Strategy, Marketing
In 1995, Titan launched the first branded range of jewellery – ‘Tanishq’ – in India’s highly fragmented and disorganised jewellery market. Tanishq performed exceedingly well, attracting a large customer base that was assured of quality and purity. However, the business recognises customer...
S$6.00

Rolls-Royce in Singapore: Becoming a Real Partner in the Group’s Global Network

by Arnoud De Meyer, Havovi Joshi
Discipline:
Operations and Supply Chain Management, International Business, Human Resources Management
This relatively short case describes the development of Rolls-Royce’s (RR) Seletar plant in Singapore, and in particular how the plant moved very quickly from a factory receiving information and innovation from its sister facility in the United Kingdom to a node in RR’s manufacturing network. The...
S$6.00

‘Ummeed’: Building Hope for Children with Developmental Disabilities in India

by Philip Zerrillo, Havovi Joshi, Sanjana Kohli
Discipline:
Strategy, Marketing, Ethics and Social Responsibility
After studying medicine and specialising in paediatrics in India, Dr Vibha Krishnamurthy, the founder and Medical Director of Ummeed, underwent further training in children’s developmental disabilities in the US. The resources available at the centres there highlighted to her the lack of similar...
S$6.00

Konecranes: Lifting not just ‘Things’, but Entire Businesses, to New Heights

by Kirsti Lindberg-Repo, Havovi Joshi
Discipline:
Strategy, Marketing
Konecranes is a leading manufacturer of lifting equipment and a market leader in industrial cranes and components. Headquartered in Finland, the group has the world’s most extensive crane service network. North Americas is the group’s best performing territory, accounting for a third of global...
S$6.00

Singapore Post: Transforming Mail Services in the Internet Age

by Reddi Rayalu Kotha, Havovi Joshi
Discipline:
Strategy, Organisational Behaviour and Leadership
This case is set in August 2012 about ten months after the ‘Ready for the Future’ (RTF) Transformation Programme was implemented at Singapore Post Limited (SingPost). The programme came in response to new challenges and opportunities that had arisen in the postal industry. The results have so far...
S$6.00

The Shangri-La Bosphorus Hotel: Extending the Famed Shangri-La Hospitality to Turkey

by Srinivas K. Reddy, Havovi Joshi
Discipline:
Strategy, Marketing
The case is set in May 11, 2013, when the Shangri-La Bosphorus Hotel in Istanbul is inaugurated. The Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific’s leading luxury hotel group and globally regarded as one of the finest hotel ownership and management companies in the world. The group...
S$6.00

Microsoft IT India: A Journey in Business Model Transformation

by Indranil Bose, Ashish Jha, Havovi Joshi
Discipline:
Organisational Behaviour and Leadership, Human Resources Management
This case is set in July 2013, at the Microsoft IT (MSIT) – India headquarters in Hyderabad. In 2010, when Raj Biyani, as 12-year veteran from Microsoft Redmond takes over MSIT’s operations Hydrabad, he is faced with low morale and high attrition rates due to a fragmented organisational structure....
S$6.00

Rolls-Royce in Singapore: Harnessing the Power of the Ecosystem to Drive Growth

by Arnoud De Meyer, Peter Williamson, Havovi Joshi, Christopher Dula
Discipline:
Public-Private Partnerships, Operations Management, Human Resources Management, Entrepreneurship and Innovation
In order to meet increased demand for new aircraft-engine orders coming from customers in Asia, Rolls-Royce strategises and facilitates the company’s largest investment to date: the US$565 million Seletar Campus in Singapore – a 154,000 square metre site housing cutting-edge manufacturing, training...
S$6.00

City Developments Limited: A Journey in Sustainable Business Development

by Hwang Soo Chiat, Havovi Joshi
Discipline:
Sustainability Management, Organisational Behaviour and Leadership, Ethics and Social Responsibility, Communications
City Developments Limited (CDL), one of Singapore’s leading international property and hotel conglomerates involved in real estate development and investment has developed over 22,000 luxurious and quality homes in Singapore, catering to a wide range of market segments. CDL has won numerous awards...
S$6.00

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