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Cases by Rajendra Srivastava

Displaying 1 - 2 of 2 results

Mia by Tanishq: Jewellery to Entice the Working Woman in India

Discipline:
In 1995, Titan launched the first branded range of jewellery – ‘Tanishq’ – in India’s highly fragmented and disorganised jewellery market. Tanishq performed exceedingly well, attracting a large customer base that was assured of quality and purity. However, the business recognises customer...
S$6.00

NTUC Income’s Orange Force: Powering Forward to Innovative Paths of Customer Excellence

In October 2011, NTUC Income, Singapore’s largest automotive insurer launches the ‘Orange Force’. It is a bold US$3.2 million initiative where a team of 30 expertly trained and distinctively attired motorcycle riders will arrive at an accident scene within minutes to assist and comfort those who...
S$6.00

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