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Displaying 1 - 8 of 8 results

3M: Rethinking Regionalisation to Adapt to Supply Chain Disruptions

by Steven Miller, Lipika Bhattacharya
Discipline:
Strategy
Set in April 2022, this case delves into supply chain disruptions faced by 3M in and after the Covid-19 pandemic, and the strategies used by the company to cope with the challenges. The case begins by tracing the history of 3M as an ‘Innovation Machine’, and its internationalization strategy in its...
S$6.00

Too Long for Comfort: Tackling Consultation Wait Time at a Hospital Emergency Department

by Marcus Ang, Arthur Hu Ruey Heng, Sean Lam Shao Wei
Discipline:
Service Management
In early 2019, Alan Jay, an executive in the Quality, Safety and Risk Management (QSRM) department of Gloria Hospital, a full-service hospital that specialised in children and women healthcare, had been requested to gather insights and seek improvements to the pre-consultation waits at the hospital...
S$6.00

SingHealth: Winning the War Against Diabetes

by Markus Karner, Katharina Lange, Adina Wong
Discipline:
General Management, Cross-functional management
It was April 2017, and Dr Bee Yong Mong, Head of SingHealth Duke-NUS Diabetes Centre (diabetes SDDC), was deeply entrenched in fighting the war against diabetes in Singapore. The diabetes SDDC was formed in February 2015 and was housed at the Diabetes and Metabolism Centre (DMC) located at the...
S$6.00

Using Data Analytics to Manage Bed Capacity at LCX Hospital

by Marcus Ang, Sean Lam Shao Wei
Discipline:
Operations Management
The operational management of allocating beds to patients is a challenging task, and an important component of a hospital’s processes. Given the lean bed capacity that LCX hospital had experienced in the past few months, John Teo, the director of the Bed Management Unit (BMU), and Doe Claris, the...
S$6.00

Data Analytics at Alexandra Health System: A New Journey in the Healthcare Industry

by Nang Laik Ma, Koh Lian Chee, Zack Wang Zheng
Discipline:
Auditing, Accounting and Control
This case won the Responsible Leadership category at the EFMD Case Writing Competition 2016.
More details here.

The case is set in June 2014, when Lau Wing Chew, Chief Transformation Officer (CTO) at Alexandra Health System (AHS) in Singapore was highlighting the achievements of the data analytics...
S$6.00

The Population Health Programme at Singapore’s Alexandra Health System

by Jason Woodard, Zack Wang Zheng, Christopher Dula
Discipline:
Strategy, Operations Management, Design and Management of Information Systems
The case begins in the first week of May 2015, when Henry Wu, the Programme Director of the Transformation Office at Alexandra Health System (AHS), is conferring with his team on the status of the Population Health programme, a joint initiative between AHS and Singapore’s Ministry of Health (MOH)....
S$6.00

‘Ummeed’: Building Hope for Children with Developmental Disabilities in India

by Philip Zerrillo, Havovi Joshi, Sanjana Kohli
Discipline:
Strategy, Marketing, Ethics and Social Responsibility
After studying medicine and specialising in paediatrics in India, Dr Vibha Krishnamurthy, the founder and Medical Director of Ummeed, underwent further training in children’s developmental disabilities in the US. The resources available at the centres there highlighted to her the lack of similar...
S$6.00

GVK EMRI: Social Entrepreneurship and Innovation in Emergency Medical Response

by Srinivas K. Reddy, Sarita Mathur
Discipline:
Strategy, Public-Private Partnerships, Operations Management, Ethics and Social Responsibility
SEMRI is the first not-for-profit public private partnership (PPP) arrangement in the healthcare sector in India. From its modest beginnings of providing emergency response services with 15 ambulances in a single city, EMRI grew its operations across 8 states to 1,550 ambulances serving 366 million...
S$6.00

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