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Cases by Steven Miller

Displaying 1 - 6 of 6 results

DBS Bank: A Tech Company Going All in on AI

by Steven Miller, Thomas H. Davenport, Lipika Bhattacharya
Discipline:
Strategy
The case is set in April 2023, soon after DBS Bank Limited (DBS) reported a 20% net profit growth of US$6.02 billion. The bank’s CEO Piyush Gupta had attributed this growth to the company’s continuing digital transformation journey that had started more than a decade ago. Central to this journey...
S$6.00

EyRIS: AI for Eye-Disease Screening

by Steven Miller, David Gomulya, Mahima Rao-Kachroo
Discipline:
AI and machine learning
Formed in 2018, EyRIS was the brainchild of a long-term collaboration across healthcare researchers and practitioners, and computer scientists. EyRIS was launched to commercialise and sell an AI-driven algorithm called SELENA+ that analysed retinal images to screen for diabetes-related eye diseases...
S$6.00

3M: Rethinking Regionalisation to Adapt to Supply Chain Disruptions

by Steven Miller, Lipika Bhattacharya
Discipline:
Strategy
Set in April 2022, this case delves into supply chain disruptions faced by 3M in and after the Covid-19 pandemic, and the strategies used by the company to cope with the challenges. The case begins by tracing the history of 3M as an ‘Innovation Machine’, and its internationalization strategy in its...
S$6.00

Digital Product Management under Extreme Uncertainty: The Singapore TraceTogether Story for COVID-19 Contact Tracing

by Wong Yuet Nan, Steven Miller, Cheah Sin Mei, Jovina Ang
Discipline:
Digital Strategy
This case depicts Singapore’s TraceTogether (TT) story, beginning in early 2020 when COVID-19 was spreading globally with ravaging effects. TT was the world’s first national application of a digital contact-tracing tool. Remarkably, the initial version of TT was developed and launched in just eight...
S$6.00

Digital Transformation of the Certis Group: Delivering beyond Security Services

by Steven Miller, Cheah Sin Mei
Discipline:
Technology and analytics
Set in 2021, this case describes the Certis Group’s transformation journey from a traditional physical guarding service provider to an advanced provider of integrated operations technology services for security, facilities, visitor management, and other types of monitoring related businesses....
S$6.00

Cybersecurity at FireEye: Human+AI

by Steven Miller, Lipika Bhattacharya
Discipline:
Information Technology
This case won the Continuous Improvement: The Journey To Excellence category at the 2022 EFMD Case Writing Competition.
More details here.


Analysts have often compared keeping up with Cybersecurity threats to running on a treadmill that keeps speeding up; the runner cannot move forward and often...
S$6.00

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