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Cases by Cheah Sin Mei

Displaying 11 - 20 of 35 results

Succession at Taiwan’s Hop Lion Feather Works: Not Leaving It to Chance

Discipline:
Many Chinese family businesses are facing a succession crisis due to the lack of succession planning. Contrary to this finding, Chen Koon-yaw, the fourth-generation owner of the Hop Lion Feather Works Corporation, had planned early and handed the leadership role over to the next generation well...
S$6.00

Digital Product Management under Extreme Uncertainty: The Singapore TraceTogether Story for COVID-19 Contact Tracing

Discipline:
This case depicts Singapore’s TraceTogether (TT) story, beginning in early 2020 when COVID-19 was spreading globally with ravaging effects. TT was the world’s first national application of a digital contact-tracing tool. Remarkably, the initial version of TT was developed and launched in just eight...
S$6.00

Stock-up vs Stock-out: The Inventory Management Dilemma at a Mobile Clinic

The case illustrates the inventory management dilemma at The Star Clinic, a mobile medical clinic. The resident doctor at the clinic prefers commonly prescribed medicines, in particular Panadol, a brand of paracetamol (a pain relief drug), to be well stocked whereas the procurement manager seeks to...
S$6.00

Duolingo: Play, Not Pay, to Learn Languages

Discipline:
In July 2021, Duolingo became one of the few mission-driven education-technology companies to list on the Nasdaq Stock Exchange in the US. Founded in 2011 by Luis von Ahn, a Carnegie Mellon professor from Guatemala, and his doctoral student, Severin Hacker, the start-up was born with a social...
S$6.00

Alibaba Cainiao’s Smart Green Logistics Strategy: Good for the Earth, Good for the Business

Discipline:
In November 2020, after the world’s largest online shopping festival, also known as Singles’ Day or “11.11 Global Shopping Festival” in China ended on a high note, the express delivery industry was again confronted with issues of burgeoning packaging waste and increasing carbon footprint from...
S$6.00

Digital Transformation of the Certis Group: Delivering beyond Security Services

Set in 2021, this case describes the Certis Group’s transformation journey from a traditional physical guarding service provider to an advanced provider of integrated operations technology services for security, facilities, visitor management, and other types of monitoring related businesses....
S$6.00

A Bitter Pill for Pharmaceutical Counterfeits: Behind China’s Serialisation Technology

In January 2014, CITIC 21CN Technology Company Limited (CITIC), a firm that had been under the radar, took the Hong Kong stock market by storm after its stock price soared 372% upon Alibaba Group’s acquisition. Alibaba, the world’s largest e-commerce company, took a controlling stake of CITIC and...
S$6.00

Bottlenecks and Batching in Dragon Fruit Jam Production

GSH Conserves was an artisanal jam producer in Singapore that specialised in using tropical fruits, such as dragon fruit, lychee, mango, etc., to handcraft high-quality jam in small batches. Founded in 2013 in a home kitchen, the demand for GSH Conserves jam and bottled fruits had grown organically...
S$6.00

Pinduoduo: Driving E-Commerce in Rural China to Improve Farmers’ Livelihoods

Set in the midst of the Covid-19 pandemic in May 2020, the case illustrates Pinduoduo’s agile response to the crisis and its corporate social initiatives on rural revitalisation in China. Established in 2015 in Shanghai, Pinduoduo’s meteoric rise to become the third-largest shopping platform in...
S$6.00

Smile Again! Applying Design Thinking to Improve the Dental Patient’s Experience

Discipline:
Set in 2019, this case illustrates a design thinking intervention programme carried out at the Elite’s Smile Specialized Medical Complex in the city of Taif in Saudi Arabia. The programme was part of a doctorate research project undertaken at the Singapore Management University.
The case...
S$6.00

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