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Cases by Poornima Luthra

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The Citibank India Story: Nurturing Global Leaders

by Poornima Luthra, Adina Wong
Discipline:
Organisational Behaviour and Leadership, Human Resources Management
It is August 2014, and the Citibank conference on leadership and development has just concluded. Immediately after, Sara Roberts, Talent Head of Citigroup Asia Pacific, and Anuranjita Kumar, Chief Human Resource Officer (CHRO) of Citigroup South Asia, discuss a pressing issue: how talent and...
S$6.00

Generations at TCS: Ever Changing Workforce

by Poornima Luthra, Kevin Sproule, S N Venkat
Discipline:
Organisational Behaviour and Leadership, Human Resources Management, Communications
Tata Consultancy Services’ (TCS) Business Process Outsourcing (BPO) division faces the challenge of retaining their Generation-Y employees, with seven out of a thirteen-person team quitting within a month. Workforce dynamics in the BPO industry in India are a high growth area and employees often...
S$6.00

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