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The Citibank India Story: Nurturing Global Leaders


It is August 2014, and the Citibank conference on leadership and development has just concluded. Immediately after, Sara Roberts, Talent Head of Citigroup Asia Pacific, and Anuranjita Kumar, Chief Human Resource Officer (CHRO) of Citigroup South Asia, discuss a pressing issue: how talent and development programmes at Citibank India could evolve to cultivate the bank’s future leaders.

This case can be used in undergraduate, postgraduate MBA (or similar) and executive education classes on talent management and development as well as managing multiple generations in the workplace.

Inspection copies and teaching notes are available for university faculty. To receive an inspection copy and teaching note, please email with your registered faculty email ID and a link to your contact information on the faculty directory at your university as verification. An inspection copy and teaching note will then be sent to your faculty email account.


SMU Faculty/Staff can download the case & teaching note on iNet with your SMU login ID & Password via the following links:

·       The Case (SMU-15-0004)

·       Teaching Note (SMU-15-0004TN)

For purchase of the case and supplementary materials via The Case Centre, please access the following links:

·       The Case (SMU-15-0004)

·       Teaching Note (SMU-15-0004TN)

Published Date

15 Jun 2015


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