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Cases by Hoe Siu Loon

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VITAL: A Singapore Public Agency Transforming from Within for Revitalisation, Efficiency, and Future-Readiness

by Hoe Siu Loon, Thomas Lim
Discipline:
Organizational Transformation
Singapore public agency VITAL offered corporate shared services including human resources (HR), payroll, and finance to agencies across the Singapore Public Service. Due to the nature of their jobs, VITAL officers handled a large volume of mundane administrative work. As automation was being...
S$6.00

Infosys Helix: An AI-Driven, Cloud-Based Platform to Transform the Healthcare Ecosystem

by Hoe Siu Loon, Mahima Rao-Kachroo
Discipline:
Information Technology
Launched in 2019 by Indian technology giant Infosys, Helix reduced administrative costs associated with insurance claims in the US healthcare industry. The vast US healthcare industry required a seamless insurance membership experience—one that comprised administrative functions that were easily...
S$6.00

Bus Uncle Chatbot – Creating a Successful Digital Business

by Wong Yuet Nan, Hoe Siu Loon, Jovina Ang
Discipline:
Digital Strategy
This case study is set in September 2016 to April 2021. It describes how Abhilash Murthy used the Digital Product Management (DPM) framework to create the Bus Uncle chatbot and subsequently, to pivot to a successful digital business. The DPM framework combines Design Thinking, Lean Start-up and...
S$6.00

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