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Executive Brief

Volume 11 Issue 1

By Jochen Reb, Shenghua Luan, and Gerd Gigerenzer

How leaders can make effective decisions in a VUCA world.


In January 2, 2024, Japan Airlines flight JL516 arrived at Tokyo’s Haneda Airport with 379 people on board. Shortly after the plane touched the tarmac, it collided with a Japanese Coast Guard plane that was to deliver emergency supplies to Ishikawa Prefecture’s Noto Peninsula, which had been hit by a magnitude...

Executive Brief

Volume 11 Issue 1

By Neeta Lachmandas-Sakellariou

Focus on your customers to catapult your company to success. However, leaders must drive a culture change to make it happen.


During its heyday in the 1990s, Borders bookstore stocked an average of 140,000 titles in each of its 500-plus superstores in the US, and another 40 stores in Europe, Asia, and Australia. The associated high costs of real estate and inventory management ate...

Case In Point

Volume 11 Issue 1

By Steven M. Miller, David Gomulya, and Mahima Rao-Kachroo

Singapore’s trailblazer AI algorithm for detecting diabetes-related eye diseases.


Can you imagine getting the results of your eye disease screening within minutes rather than days? This capability is what EyRIS, a Singapore-based start-up that uses the AI (Artificial Intelligence)-driven Singapore Eye LEsion Analyzer (SELENA+) algorithm to screen for diabetes-related eye...

Industry Watch

Volume 11 Issue 1

By Lau Hoong Chuin

How AI and optimisation models can strengthen supply chain resilience.


COVID-19 unleashed a wave of lockdowns globally that brought unprecedented supply chain disruptions between 2020 and 2021. The resulting estimated annual losses at some of the world’s largest organisations topped US$184 million during that period, with 2022 bringing some relief and an average 50-percent...

Industry Watch

Volume 11 Issue 1

By Tamas Makany and Felicia Goh

Enhancing SME workforce efficiency with chatbots for improved business communication.


Chatbots have experienced explosive growth in the last decade, with the global market expected to grow from US$190 million in 2016 to a projected US$1.25 billion by 2025.1 In Asia, the use of this technology surged notably during the COVID-19 pandemic when some 63 percent of Internet...