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The High Flyer & the Generation Gap


David Lee is a highly motivated individual who overcame some setbacks in his life to rise through the ranks quickly, and at the age of 27, became the country manager of the NZ Foods’ representative office in Singapore. However, Lee soon begins to encounter problems upon stepping up to his new role.

This case aims to promote discussion about the challenges that millennials and junior to middle-level managers might face at the work place. A variety of issues, such as leading across a multi-generational work force, conflict management approaches and the appropriate use of power, can be potentially discussed using this case.

Inspection copies and teaching notes are available for university faculty. To receive an inspection copy and teaching note, please email with your registered faculty email ID and a link to your contact information on the faculty directory at your university as verification. An inspection copy and teaching note will then be sent to your faculty email account.


SMU Faculty/Staff can download the case & teaching note on iNet with your SMU login ID & Password via the following links:

·       The Case (SMU-16-0018)

·       Teaching Note (SMU-16-0018TN)

For purchase of the case and supplementary materials via The Case Centre, please access the following links:

·       The Case (SMU-16-0018)

·       Teaching Note (SMU-16-0018TN)

Published Date

28 Jun 2016


Year Completed

Temporal Coverage

Geographic Coverage


(Please note you are purchasing the case only.)

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