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This series of eight short two-part cases (“caselets”) is written to highlight some of the most challenging and potentially destabilising moments in everyday work life in the Asian context. With globalisation, many Asian organisations are becoming increasingly diverse. Managers and employees often have to deal with tensions arising from workplace diversity. At some point in most people’s career, they will inevitably encounter these difficult situations either as seen by the protagonists of the cases or as the bosses who have to manage the protagonist; or might be friends, colleagues or family members of the protagonist. It is hence important that these situations can be managed from different perspectives.

The caselets capture some challenging diversity-related situations pertaining to gender, race, religion, culture, and sexual orientation. The aim is primarily to help students better appreciate the root causes of these tensions and critically think of the challenges it raises and ways to better handle them. It is suitable for undergraduate/post-graduate students (MBA), and also early career executives.

Inspection copies and teaching notes are available for university faculty. To receive an inspection copy and teaching note, please email with your registered faculty email ID and a link to your contact information on the faculty directory at your university as verification. An inspection copy and teaching note will then be sent to your faculty email account.


SMU Faculty/Staff can download the case & teaching note on iNet with your SMU login ID & Password via the following links:

·       The Case (SMU-15-0029)

·       Teaching Note (SMU-15-0029TN)

·       Caselet 1 (SMU-15-0029CL1)

·       Caselet 2 (SMU-15-0029CL2)

·       Caselet 3 (SMU-15-0029CL3)

·       Caselet 4 (SMU-15-0029CL4)

·       Caselet 5 (SMU-15-0029CL5)

·       Caselet 6 (SMU-15-0029CL6)

·       Caselet 7 (SMU-15-0029CL7)

·       Caselet 8 (SMU-15-0029CL8)

·       Caselet 9 (SMU-15-0029CL9)

·       Caselet 10 (SMU-15-0029CL10)

·       Caselet 11 (SMU-15-0029CL11)

·       Caselet 12 (SMU-15-0029CL12)

·       Caselet 13 (SMU-15-0029CL13)

·       Caselet 14 (SMU-15-0029CL14)

·       Caselet 15 (SMU-15-0029CL15)

·       Caselet 16 (SMU-15-0029CL16)

For purchase of the case and supplementary materials via The Case Centre, please access the following links:

·       The Case (SMU-15-0029)

·       Teaching Note (SMU-15-0029TN)

Published Date

12 Jan 2016

Year Completed

Temporal Coverage

Data Source

Geographic Coverage


(Please note you are purchasing the case only.)

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